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Customer Onboarding Engineer - REMOTE

Description:

Contingent work opportunities align well with people who are looking for career flexibility and less traditional ways of working, but at the same time are people driven to deliver amazing work in high-profile situations. Magnit Direct Sourcing is a service offered by Magnit that provides top contingent talent directly to industry leading clients who have flexible contingent assignments that work on a variety of projects, and unlock opportunities for exciting work. This contingent assignment will be working with Splunk. Splunk is one of the fastest growing technology companies in history and is extremely passionate about delivering a product that helps their customers succeed. This is a great opportunity that can provide you with a chance to help Splunk push the boundaries of technology and enjoy the benefits that come from working for Magnit. Magnit Global is a leading, global professional services and technology company and a certified “Great Place to Work”. We have been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across numerous verticals including consumer electronics, research and development, pharmaceuticals, health services, and many more! #LIRemote

Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Job Title: Customer Onboarding Engineer

As Customer Onboarding Engineer in the Artificial Intelligence team, you will support the launch of new AI products by onboarding customers onto our latest AI product. You will own customer communication, the onboarding process and ensuring customers are successfully using the product. You will collaborate with cross-functional teams and review Splunk’s AI tools in development..

Responsibilities:

  • Work with Splunk applications and add-ons to fulfill customer needs
  • Develop Splunk dashboards to monitor usage and trends of Splunk Applications
  • Support solutions for Splunk add-ons deployments
  • Communicate with customers to ensure success
  • Partner with business application teams to enable customers and complete orders
  • The Splunk engineer will work with other teams to perform troubleshooting, and provide assistance with the creation of Splunk search queries and dashboards

Qualifications:

  • 5+ years of experience with Splunk
  • Strong attention to details
  • Excellent customer service skills
  • Tech/Enterprise industry background
  • Main point of contact to verify status of customer onboarding
  • Expected to onboard 600-800 Customers
  • Great communication skills (verbal and written)
  • Experience with Splunk applications and add-ons a plus
  • Experience developing Splunk search queries in the SPL query language, and developing dashboards in Splunk would be a plus
  • Strong critical thinking, problem-solving, logic, and analytical skills
  • Must be able to be in a stationary position more than 50% of the time
  • This role will be interfacing with the Account Team & certain communications will be shared with the Sales team
  • 1-day of training with 3-days of shadowing
  • One Zoom Video interview round
  • Start ASAP

This is the pay range that Magnit reasonably expects to pay for this position: $37.50/hour - $50.00/hour W-2 Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met). Contract Duration: 3-months contract with possibility to extend.

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 5+ Years
  • Travel Required : No travel required
  • Shift timings: 9 AM - 5:30 PM
Job Location
Remote
Pay
USD 37.50 - USD 50.00 Per Hour
CONTRACT DURATION
3 month(s)
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